Just to let you know, our team is attending the Onefile all company meeting on 30th April to 1st May 2025, so we won't be as responsive as usual!
You can still access our help guides - just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible. If you have an urgent issue, set the priority accordingly.
Our newest mobile app update is now available, grab your free download now!
Apple App Store ➡️ OneFile Eportfolio App on the App Store (apple.com) version 1.0.27
Google Play Store ➡️ OneFile Eportfolio – Apps on Google Play version 1.0.27
On Tuesday, we're updating OneFile Eportfolio, to introduce some enhancements and fixes.
Please ensure you are logged out of your Eportfolio account before 7am to prevent any data loss.
Release notes can be found here.
Help centre
Profile, Messages and Tasks
Your info, messages from other users and important tasks to complete
My Profile
- How do I update my Profile information?
- How do I verify my Email Address?
- How do I update my email address?
- How do I enable and change my email alert preferences?
- When do links in OneFile emails expire?
- Why haven’t I (or another user) received email alerts?
- How do I sync my OneFile calendar with an external calendar?
- How to set user online status and out of office message
- Not receiving emails from OneFile
- My email verification has expired. What do I do?