Experiencing issues with the new Login/Keychain process?

Click here for an update and guidance 

Help centre

Submit a ticket Log in

How do tasks to acknowledge feedback work?

  User Roles

This feature can be used by the following user roles:

  • Centre Managers
  • Lead Internal Quality Assurers
  • Internal Quality Assurers
  • Assessors

Feedback can be left in lots of places in OneFile and is used as a communication tool between users. This feature helps to encourage your users to read feedback and to acknowledge it by completing a task. 

Tasks to read and acknowledge feedback can be sent from the following areas in OneFile:

  • Assessments
  • Assessor Observations
  • Learner Interview
  • Plans
  • Reviews
  • Unit Summaries

To use this feature, click the Create task to acknowledge this feedback checkbox, located below the feedback and comments textbox.


When ticked, the recipient will receive a task and message when the page you are on has been saved/signed.

Once the task has been opened, the user will be able to acknowledge the feedback provided to them by clicking Mark as Read.

Once the button has been ticked, you'll be able to see that the feedback has been acknowledged by the green tick that will appear next to the user's name.


Please note that the terminology used in this article may be different depending on your Centre.

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.