Reduced Support Availability – 9th October 2025

Just a quick heads-up! On 9th October 2025, our support team will be attending the OneFile All Company Meeting, so our response times may be a little slower than usual. 

But don’t worry — you can still find answers quickly by searching our Help Centre for guides and FAQs. If you need further assistance, feel free to submit a ticket. and we’ll get back to you as soon as we can.

If your issue is urgent, please make sure to set the priority accordingly when submitting your request.

Thanks for your understanding!

Welcome to the new Help Centre! ✨

You may have spotted our new and shiny company website - and that’s not all that’s changed! We now have dedicated Help Centres for each of our products to make it easier for you to find the right support. For a quick guide to what’s new and where to go, click here.

Upcoming System Update: Enrol

On Tuesday 7th October 2025, we’ll be rolling out a series of enhancements to Enrol.

Full details of the changes can be found in the Release Notes

Downtime: Please note that there will be no service interruption.

Submit a ticket Log in

How do I resolve a conflict in data?

A conflict in data can occur when the online version of an assessment, plan or review has been edited online after it has been synced to the Eportfolio App. When the Plan, Assessment or Review is synced from the app and changes have been made on the web, it causes a conflict. Rather than overriding information, you can choose which version of the assessment, plan or review that you’d like to keep.  

Usually, it's the user who synced the assessment, plan or review that will need to resolve the conflict. If a learner carries out a sync which causes a conflict, they will need to resolve it.

The user who is required to resolve the conflict will receive a task that looks similar to this:

To resolve this conflict, please follow the steps below: 

  1. Open the Task resolve the conflict
  2. Decide which version you would like to keep:
    • If you would like to keep the version that was created, click Keep Online
    • If you would like to keep the Nomad version, you will need to unlock the Assessment on the system and then click Keep App

Sometimes, a conflict will occur and you will want to keep both versions as they are different assessments, plans or reviews carried out by the learner. 

You will need to manually create one of the versions and then keep the version of your choice. For example if an assessment is in conflict, create a new assessment and copy over the information from the OneFile version, then keep the App version.

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.