Reduced Support Availability: 30th April - 1st May 2025

Just to let you know, our team is attending the Onefile all company meeting on 30th April to 1st May 2025, so we won't be as responsive as usual!

You can still access our help guides - just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible. If you have an urgent issue, set the priority accordingly.

Eportfolio Mobile App Update

Our newest mobile app update is now available, grab your free download now!

Apple App Store ➡️ OneFile Eportfolio App on the App Store (apple.com)  version 1.0.27

Google Play Store ➡️ OneFile Eportfolio – Apps on Google Play   version 1.0.27


OneFile Eportfolio Software Update: Tuesday 29th April 2025

On Tuesday, we're updating OneFile Eportfolio, to introduce some enhancements and fixes.

Please ensure you are logged out of your Eportfolio account before 7am to prevent any data loss.

Release notes can be found here.


Help centre

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Software Update: Thursday 16th May 2024

On Thursday, we're updating Enrol, to introduce some new enhancements and fixes.  

Enhancements 

Enrol

  • When setting up a reminder notification, it is now possible to define an expiry time frame for when to stop sending reminders.
  • Within the Review Form page it is now possible to Stop reminders being sent for any form that has a status of "Not Started”, Started and Returned
  • When attaching reminders to an email, it is now possible to define an expiry time period
  • The DOB and ULN have been added to the Learner Search drop down
  • The Learners ULN and DOB have been added to the Main Learners grid
  • A new filter has been added to the Learners Screen. It is now possible to filter by the Enrolment Status
  • The address fields of a learner have been relabeled to Address Line 1 and Address Line 2 from Building and Street. This change is in the Learners Record and also in the Form Creation when using the pre populated fields
  • A change has been made when creating a Learners Record. The fields are no longer mandatory at the time of creating the record. It is now possible to save the record without all the information. Please Note - That in order to mark the learner as complete. All the fields are still required

Fixes

Enrol

  • There was an issue that reminders where still being sent to a learner that had been deleted. This has now been resolved and reminders will no longer be sent
  • Can you advise how we select to stop the reminders? I have a form allocated to a learner, status it 'not started' however there is no option to 'stop reminders'

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