Upcoming Software Update: Enrol and RPL

On Thursday, 4th June 2026, we’ll be rolling out a series of improvements to Enrol and RPL.

Full details of the changes can be found in the release notes below:

Scheduled Downtime: Please note that there will be a brief Eportfolio service interruption between 7:00 and 7:30 AM on the day of the update.

Action required: To avoid any data loss, make sure you're logged out and have saved all work before 7:00am.

Scheduled Maintenance Notice - Thursday, 4 June 2026

Scheduled maintenance will be carried out on Onefile this evening.
When: 21:00 - 21:30
During this time, Onefile will be temporarily unavailable.
What you need to do:
Please make sure you log out before 21:00, as any unsaved work may be lost. You’ll be able to log back in as soon as the maintenance is complete.

Thank you for your understanding. 

If you have any questions or require further information, please contact our Support team.

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Reassigning tasks

Becky Hackman
Modified on: Mon, 23 Mar, 2026 at 11:46 AM

Overview

Tasks can be reassigned when responsibility needs to move from one user to another. This may be required when assessors change, team members are unavailable, or quality actions need to be redirected. Reassigning tasks ensures workflow continuity and keeps learner progress on track.

User Roles

This feature can be used by the following user roles:

  • Assessor
  • Trainee Assessor
  • Internal Quality Assurer

How to Reassign a Task

  1. Click Tasks.
  2. Click View All.
  3. Click Reassign Task.
  4. Select the user you wish to send the task to.
  5. Add any comments or instructions (optional).
  6. Click Reassign Task.

Note: The user you are reassigning the task to must be assigned to the learner to receive the task.

Terminology

The terminology used in this article may differ depending on your Centre’s configuration.

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If you encounter any issues or have questions, please contact Onefile Support or your internal support channels.

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