Upcoming Software Update: Enrol Onboarding

On Thursday, 18th June 2026, we’ll be rolling out a series of improvements to Enrol Onboarding.

Full details of the changes can be found in the release notes below:

Scheduled Downtime: Please note that there will be a brief Eportfolio service interruption between 7:00 and 7:30 AM on the day of the update.


Reduced Support Availability: 8th–9th July 2026

Just to let you know, our team will be attending the Harris Computers all-company meeting on 8th and 9th July 2026, so we won't be as responsive as usual during this time.

You can still access our help guides at any time — just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible.

If your issue is urgent, please set the priority accordingly so we can prioritise it on our return.

Thanks for your patience!

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Reassigning tasks

Becky Hackman
Modified on: Mon, 23 Mar, 2026 at 11:46 AM

Overview

Tasks can be reassigned when responsibility needs to move from one user to another. This may be required when assessors change, team members are unavailable, or quality actions need to be redirected. Reassigning tasks ensures workflow continuity and keeps learner progress on track.

User Roles

This feature can be used by the following user roles:

  • Assessor
  • Trainee Assessor
  • Internal Quality Assurer

How to Reassign a Task

  1. Click Tasks.
  2. Click View All.
  3. Click Reassign Task.
  4. Select the user you wish to send the task to.
  5. Add any comments or instructions (optional).
  6. Click Reassign Task.

Note: The user you are reassigning the task to must be assigned to the learner to receive the task.

Terminology

The terminology used in this article may differ depending on your Centre’s configuration.

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If you encounter any issues or have questions, please contact Onefile Support or your internal support channels.

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