Telephone Connectivity Update

We're currently experiencing issues with incoming telephone calls due to an outage at a 3rd party supplier. This is preventing some calls from connecting to our team.

✅ Need help?
Please submit an enquiry here and request a call-back. A member of our team will respond via email as soon as possible.

We're actively working with our service providers to resolve this and will update you as soon as normal service resumes.

We’re really sorry for the inconvenience and appreciate your patience.


Click here and hit follow for updates.

Welcome to the new Help Centre! ✨

You may have spotted our new and shiny company website - and that’s not all that’s changed! We now have dedicated Help Centres for each of our products to make it easier for you to find the right support. For a quick guide to what’s new and where to go, click here.

Upcoming System Update: Eportfolio

On Wednesday 22nd October 2025, we’ll be rolling out a series of enhancements to Eportfolio.

Full details of the changes can be found in the Release Notes

Downtime: Please ensure your work is saved and you are logged out between 7am and 7:30am.

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Reassigning tasks

  User Roles

This feature can be used by the following user roles:

  • Assessor
  • Trainee Assessor
  • Internal Quality Assurer

To reassign a task, follow the steps below:

  1. Click Tasks
  2. Click View All
  3. Click Reassign Task
  4. Select the user you wish to send the task too
  5. Add comments or instructions
  6. Click Reassign Task 

The user you are reassigning the task to must be assigned to the learner

Terminology

Please note that the terminology used in this article may be different depending on your Centre.

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