Scheduled maintenance: Tuesday 2nd September 2025

We will be carrying out scheduled maintenance on our products on Tuesday, 2nd September. During this period, there will be downtime between 7:00am and 7:30am.
Please make sure you are logged out of your account and have saved any work before this time.
Thank you for your understanding.

Welcome to the new Help Centre! ✨

You may have spotted our new and shiny company website - and that’s not all that’s changed! We now have dedicated Help Centres for each of our products to make it easier for you to find the right support. For a quick guide to what’s new and where to go, click here.

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Not receiving emails from OneFile

If you're not receiving any emails from OneFile and you are using an email address provided by your employer, your email server may be blocking the OneFile domain.

We would advise you to contact your internal IT team and ask them to whitelist the following email addresses:

  • Alerts@onefile.co.uk
  • Passwordreminder@onefile.co.uk
  • Dailydigest@onefile.co.uk
  • Verification@onefile.co.uk

If you use a private email address, we advise adding the above to your whitelist. If you're not sure how to do this, please contact the company you created the email address with IE Google if you use a @googlemail or @gmail address.

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