[Eportfolio] Employers are unable to sign reviews via magic link

We’re currently aware of an issue affecting some employers who are either unable to sign the review via the magic link, or are finding that signatures are missing from the review after it has been signed.
At the current moment there’s no workaround.
Our Technology team are working to resolve this as soon as possible. 

To receive updates on this issue, please click here and Follow.

 

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Not receiving emails from OneFile

If you're not receiving any emails from OneFile and you are using an email address provided by your employer, your email server may be blocking the OneFile domain.

We would advise you to contact your internal IT team and ask them to whitelist the following email addresses:

  • Alerts@onefile.co.uk
  • Passwordreminder@onefile.co.uk
  • Dailydigest@onefile.co.uk
  • Verification@onefile.co.uk

If you use a private email address, we advise adding the above to your whitelist. If you're not sure how to do this, please contact the company you created the email address with IE Google if you use a @googlemail or @gmail address.

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