Why haven’t I (or another user) received email alerts?

Overview

If you or another user are not receiving email alerts from Onefile, it could be due to incorrect settings or email filtering. Below are the most common reasons and how to resolve them.

Possible Causes and Solutions

1. Incorrect Email Address

To check and update your email address:

1. Click your name in the top-right corner.
2. Click Profile.
3. Click Email Preferences.
4. If the email address is incorrect, click Remove.
5. To add a new email address, click Add new email and enter the correct address.

2. Incorrect Email Alert Settings

Your email alert settings may need adjusting.
? Click here to check your email alert settings.

3. Emails Filtered to Junk/Spam

• Check your junk/spam folder to ensure emails haven’t been blocked.
• Email alerts are sent from:
  • alert@onefile.co.uk
  • dailydigest@onefile.co.uk

If you’re using a company email address, ask your IT team to whitelist the @onefile.co.uk domain.

Best Practice

• Always verify your email address and alert settings.
• Whitelist Onefile domains to prevent filtering issues.

❓Need Help?

If you encounter any issues or have questions, please contact Onefile Support or your internal support channels.