Reduced Support Availability – 9th October 2025

Just a quick heads-up! On 9th October 2025, our support team will be attending the OneFile All Company Meeting, so our response times may be a little slower than usual. 

But don’t worry — you can still find answers quickly by searching our Help Centre for guides and FAQs. If you need further assistance, feel free to submit a ticket. and we’ll get back to you as soon as we can.

If your issue is urgent, please make sure to set the priority accordingly when submitting your request.

Thanks for your understanding!

Welcome to the new Help Centre! ✨

You may have spotted our new and shiny company website - and that’s not all that’s changed! We now have dedicated Help Centres for each of our products to make it easier for you to find the right support. For a quick guide to what’s new and where to go, click here.

Upcoming System Update: Enrol

On Tuesday 7th October 2025, we’ll be rolling out a series of enhancements to Enrol.

Full details of the changes can be found in the Release Notes

Downtime: Please note that there will be no service interruption.

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How do I verify my Email Address?

If you've just added an email address to your profile, you will be sent an email from verification@onefile.co.uk, similar to the one shown below.

Once the link has been clicked, your email address will be verified for your OneFile account, provided that the link hasn't expired.

If the link has expired, follow the steps below to resend a verfication email:

  1. Click your name in the top right corner
  2. Click Profile
  3. Click Email Preferences
  4. Click Resend Email

The "Resend Email" option will also appear automatically every time you log in, until your email address is verified or removed.

Verified!

If there's a check mark icon in the "verified" column, your email address has already been successfully verfied.

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