Reduced Support Availability: 22nd - 23rd April 2024

Just to let you know, our team is attending the OneFile all company meeting on 22nd and 23rd April 2024, so we won't be as responsive as usual!

You can still access our help guides - just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible. If you have an urgent issue, set the priority accordingly.

Feature change alert - New OneFile Login May 2024

From Wednesday 1st May 2024, we're we are updating the login process for all products. . More information on this change can be found here.

Help centre

Submit a ticket Log in

How do I verify my Email Address?

If you've just added an email address to your profile, you will be sent an email from [email protected], similar to the one shown below.

Once the link has been clicked, your email address will be verified for your OneFile account, provided that the link hasn't expired.

If the link has expired, follow the steps below to resend a verfication email:

  1. Click your name in the top right corner
  2. Click Profile
  3. Click Email Preferences
  4. Click Resend Email

The "Resend Email" option will also appear automatically every time you log in, until your email address is verified or removed.

Verified!

If there's a check mark icon in the "verified" column, your email address has already been successfully verfied.

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