Overview
This feature allows all Onefile Eportfolio users to delete messages from their account. Important: Unread messages and messages linked to a task cannot be deleted.
User Roles
This feature can be used by:
- All Eportfolio users
Steps
How to Delete Messages
- Click the Messages icon at the top-right of your screen.
- Click View All.
- Select the messages you want to delete.
- From the drop‑down menu, choose Delete Selected.
- Click Submit.
Result: The selected messages are removed from your account.
Important Information
- Unread messages cannot be deleted.
- Messages that are associated with a task cannot be deleted.
Troubleshooting
| Issue | Solution |
|---|---|
| Delete option not available | Ensure the message is read and not linked to a task. |
| Message still visible after deletion | Refresh the page or clear filters. |
Terminology
Please note the terminology used in this article may be different depending on your Centre.
Need Help?
If you encounter any issues or have questions, please contact Onefile Support or your internal support channels.