Welcome to the new Help Centre! ✨

You may have spotted our new and shiny company website - and that’s not all that’s changed! We now have dedicated Help Centres for each of our products to make it easier for you to find the right support. For a quick guide to what’s new and where to go, click here.

Upcoming System Update: Enrol

On Tuesday 7th October 2025, we’ll be rolling out a series of enhancements to Enrol.

Release Notes
Full details of the changes can be found here.  

⏱️ Scheduled Downtime
Please note that there will be no service interruption.


Submit a ticket Log in

How do I update my email address?

To update your email address, please follow the steps below, once logged into your OneFile account:

  1. Click your name in the top right corner
  2. Click Profile 
  3. Click Email Preferences 
  4. Click Add new email   
  5. Enter your new email address and click Add
  6. Click the Remove icon for the email address that is no longer in use

If you want to keep your multiple email addresses associated with your account, you can choose which address should be the the Primary email address. The primary email address is the one that will be used for password reminders.

If you're unable to see Add new email, please contact your training provider.

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.