Welcome to the new Help Centre! ✨

You may have spotted our new and shiny company website - and that’s not all that’s changed! We now have dedicated Help Centres for each of our products to make it easier for you to find the right support. For a quick guide to what’s new and where to go, click here.

Software update: Thursday 11th September 2025

On Thursday, we're updating Enrol, to introduce some improvements to existing features.
This update will not require any downtime.
Release notes can be found here.

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How do I update my email address?

To update your email address, please follow the steps below, once logged into your OneFile account:

  1. Click your name in the top right corner
  2. Click Profile 
  3. Click Email Preferences 
  4. Click Add new email   
  5. Enter your new email address and click Add
  6. Click the Remove icon for the email address that is no longer in use

If you want to keep your multiple email addresses associated with your account, you can choose which address should be the the Primary email address. The primary email address is the one that will be used for password reminders.

If you're unable to see Add new email, please contact your training provider.

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