Scheduled Maintenance - Saturday 28th December 2024 7am - 8am

We will be migrating and upgrading our primary database server on Saturday 28th December 2024. This will require a maintenance window, during which services will be temporarily unavailable.

Click here for more information.

Please ensure your data is saved and you are logged out before 7am on 28th December. 


Software Update: Thursday 12th December 2024

On Thursday, we're updating OneFile Events and Enrol, to introduce some new enhancements and fixes.

Release notes can be found here.


Help centre

Submit a ticket Log in

When do links in OneFile emails expire?

Email TypeLink Expires AfterHow to Resolve, if Expired
Account Creation (when setting to auto-create/link to a Keychain is enabled)72 hoursReset your password
Email Verification24 hours
  1. Log into your account
  2. Click your name in the top right corner
  3. Click Profile
  4. Click Email Preferences tab
  5. Click Resend Email


If the Resend Email button isn't visible, but there is a tick displayed in the "Verified" column, your email address has been successfully verified.

Password Reminder1 hourReset your password
RPL account set up and verification One week Reset your password


Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.