Reduced Support Availability: 10th July 2025

Just to let you know, our team is attending the Onefile all company meeting on10th July 2025, so we won't be as responsive as usual!

You can still access our help guides - just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible. If you have an urgent issue, set the priority accordingly.

Help centre

Submit a ticket Log in

When do links in OneFile emails expire?

Email TypeLink Expires AfterHow to Resolve, if Expired
Account Creation (when setting to auto-create/link to a Keychain is enabled)72 hoursReset your password
Email Verification24 hours
  1. Log into your account
  2. Click your name in the top right corner
  3. Click Profile
  4. Click Email Preferences tab
  5. Click Resend Email


If the Resend Email button isn't visible, but there is a tick displayed in the "Verified" column, your email address has been successfully verified.

Password Reminder1 hourReset your password
RPL account set up and verification One week Reset your password


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