| Email Type | Link Expires After | How to Resolve, if Expired |
|---|---|---|
| Account Creation (when setting to auto-create/link to a Keychain is enabled) | 72 hours | Reset your password |
| Email Verification | 24 hours |
If the Resend Email button isn't visible, but there is a tick displayed in the "Verified" column, your email address has been successfully verified. |
| Password Reminder | 1 hour | Reset your password |
| RPL account set up and verification | One week | Reset your password |
RPL: No reduction on completed skills scans.
We're aware of an issue where the RPL funding reduction isn't being applied to applicants since the latest update on 18/02/2025, around 2pm GMT.
Currently, there's no workaround available. Whilst we investigate with urgency, we advise you not to accept or reject any applicants that come through, until we have further information.
Eportfolio Mobile App Update
Our newest mobile app update is now available, grab your free download now!
Apple App Store ➡️ OneFile Eportfolio App on the App Store (apple.com) version 1.0.22
Google Play Store ➡️ OneFile Eportfolio – Apps on Google Play version 1.0.22
Software Update: Monday 24th February 2025.
On Monday, we're updating OneFile E, to introduce some new enhancements and fixes.
Release notes can be found here.
Please ensure you are logged out of your account on the above date and time to avoid any data loss.
Important Update
Support for the old OneFile Eportfolio app (yellow icon) ends on 28th February 2025. To avoid losing access or data, please ensure the app has synced, then uninstall it and download the new OneFile Eportfolio app (blue icon) from the Google Play or Apple App Store.
Find out more here: OneFile : Important: Action Required - Update to OneFile Eportfolio App
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