[Eportfolio] Employers are unable to sign reviews via magic link

We’re currently aware of an issue affecting some employers who are either unable to sign the review via the magic link, or are finding that signatures are missing from the review after it has been signed.
At the current moment there’s no workaround.
Our Technology team are working to resolve this as soon as possible. 

To receive updates on this issue, please click here and Follow.

 

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When do links in OneFile emails expire?

Email TypeLink Expires AfterHow to Resolve, if Expired
Account Creation (when setting to auto-create/link to a Keychain is enabled)72 hoursReset your password
Email Verification24 hours
  1. Log into your account
  2. Click your name in the top right corner
  3. Click Profile
  4. Click Email Preferences tab
  5. Click Resend Email


If the Resend Email button isn't visible, but there is a tick displayed in the "Verified" column, your email address has been successfully verified.

Password Reminder1 hourReset your password
RPL account set up and verification One week Reset your password


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