Welcome to the new Help Centre! ✨

You may have spotted our new and shiny company website - and that’s not all that’s changed! We now have dedicated Help Centres for each of our products to make it easier for you to find the right support. For a quick guide to what’s new and where to go, click here.

Software update: Wednesday 24th September 2025 7am - 7:30am

On Wednesday, we're updating EPortfolio & Engage, to introduce some improvements to existing features.
This update will require downtime.

Release notes can be found here for EPortfolio 
Release notes can be found here for Engage 



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Why hasn’t a task been marked as complete?

There are several reasons why tasks might not have marked as complete after you've completed the task. This could be due to: 

  • Drop in internet connection 

  • The assessment task has been clicked before the feedback task on the same assessment

  • The task has been actioned by a different route instead of clicking on the task

  • IQA sampling tasks need to be manually completed 

To mark a task as Complete, click Hide next to the task.

Hide Button

If you can't see the hide button, contact your training provider

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