Reduced Support Availability: 30th April - 1st May 2025

Just to let you know, our team is attending the Onefile all company meeting on 30th April to 1st May 2025, so we won't be as responsive as usual!

You can still access our help guides - just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible. If you have an urgent issue, set the priority accordingly.

Eportfolio Mobile App Update

Our newest mobile app update is now available, grab your free download now!

Apple App Store ➡️ OneFile Eportfolio App on the App Store (apple.com)  version 1.0.27

Google Play Store ➡️ OneFile Eportfolio – Apps on Google Play   version 1.0.27


OneFile Eportfolio Software Update: Tuesday 29th April 2025

On Tuesday, we're updating OneFile Eportfolio, to introduce some enhancements and fixes.

Please ensure you are logged out of your Eportfolio account before 7am to prevent any data loss.

Release notes can be found here.


Help centre

Submit a ticket Log in

Why hasn’t a task been marked as complete?

There are several reasons why tasks might not have marked as complete after you've completed the task. This could be due to: 

  • Drop in internet connection 

  • The assessment task has been clicked before the feedback task on the same assessment

  • The task has been actioned by a different route instead of clicking on the task

  • IQA sampling tasks need to be manually completed 

To mark a task as Complete, click Hide next to the task.

Hide Button

If you can't see the hide button, contact your training provider

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