Software Update: Wednesday 26th January 2022 - 07:00-07:30

On Wednesday morning, we're updating OneFile to release some new changes and improvements.

To find out more, our release notes are available 

Please ensure you have saved any work and have logged out prior to 7:00am to avoid any potential loss of data.

Help centre

Submit a ticket Log in

Why hasn’t a task been marked as complete?

There are several reasons why tasks might not have marked as complete after you've completed the task. This could be due to: 

  • Drop in internet connection 

  • The assessment task has been clicked before the feedback task on the same assessment

  • The task has been actioned by a different route instead of clicking on the task

  • IQA sampling tasks need to be manually completed 

To mark a task as Complete, click Hide next to the task.

Hide Button

If you can't see the hide button, contact your training provider

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.