Welcome to the new Help Centre! ✨

You may have spotted our new and shiny company website - and that’s not all that’s changed! We now have dedicated Help Centres for each of our products to make it easier for you to find the right support. For a quick guide to what’s new and where to go, click here.

Software update: Wednesday 24th September 2025 7am - 7:30am

On Wednesday, we're updating EPortfolio & Engage, to introduce some improvements to existing features.
This update will require downtime.

Release notes can be found here for EPortfolio 
Release notes can be found here for Engage 



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Event Subscriptions - Break in Learning

Event Subscriptions streamline the management of learner records by automatically creating, returning, or deleting a Break in Learning across integrated platforms such as Eportfolio, Onefile, and Tracker ILR. This automation ensures consistency and reduces manual data entry across systems. 

Available Break in Learning Events

The following events are triggered based on learner activity and are automatically synced across the relevant platforms:

EventDestination ProductSource ProductEvent Trigger
Create Break in LearningOnefile / Tracker ILREportfolioWhen a break in learning is created
EportfolioILRWhen a break in learning is created
Return from BreakOnefile / Tracker ILREportfolioWhen a learner returns from a break in learning
EportfolioILRWhen a learner returns from a break in learning
Delete Break in LearningOnefile / Tracker ILREportfolioWhen a break in learning is deleted in Eportfolio
EportfolioILRWhen a break in learning is deleted

ℹ️Important Notes

  • You will only see Onefile products that your organisation has purchased.
  • Break in learning events only apply to learner records created using Event Subscriptions.
  • Return and delete events also only apply to records created via Event Subscriptions.
  • If you manage multiple Eportfolio centres, changes made to Event Subscriptions in one centre will apply to all centres.

Further Guidance

Need Help?

If you encounter any issues or have questions, please contact Onefile Support or your internal support channels.

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