Upcoming Software Update: Enrol Onboarding

On Thursday, 18th June 2026, we’ll be rolling out a series of improvements to Enrol Onboarding.

Full details of the changes can be found in the release notes below:

Scheduled Downtime: Please note that there will be a brief Eportfolio service interruption between 7:00 and 7:30 AM on the day of the update.


Reduced Support Availability: 8th–9th July 2026

Just to let you know, our team will be attending the Harris Computers all-company meeting on 8th and 9th July 2026, so we won't be as responsive as usual during this time.

You can still access our help guides at any time — just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible.

If your issue is urgent, please set the priority accordingly so we can prioritise it on our return.

Thanks for your patience!

Submit a ticket Log in

Event Subscriptions - Automatically Calculate Off-The-Job Training Hours

Overview

Event Subscriptions allow Onefile Eportfolio to automatically update a learner’s Off‑The‑Job (OTJ) training hours whenever a timesheet entry is added or modified. This ensures that learner data remains current and accurately synchronised with Onefile or Tracker ILR.

Available Automatically Calculate Off‑The‑Job Training Hours Events

Destination ProductSource ProductEvent Trigger
Onefile / Tracker ILREportfolioWhen timesheet record is added or updated

How It Works

  • When a learner’s timesheet entry is created or edited in Eportfolio, the OTJ calculation is automatically refreshed.
  • The updated OTJ total is then sent to Onefile / Tracker ILR via the event subscription.
  • The ILR record receives the updated OTJ hours as part of its ongoing synchronisation process.

Important Notes

  • Product Visibility: Only the Onefile products your organisation has purchased will appear.
  • Subscription Scope: Off‑the‑job calculation events apply only to learners created using Event Subscriptions.
  • Processing Time: Calculations are processed in a queue and may take up to 24 hours to appear in the ILR.
  • Multi‑Centre Behaviour: If you manage multiple Eportfolio centres, changes to Event Subscriptions in any centre apply across all centres.

Related Articles

Need Help?

If you encounter any issues or have questions, please contact Onefile Support or your internal support channels.

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.