Upcoming Software Update: Enrol Onboarding

On Thursday, 18th June 2026, we’ll be rolling out a series of improvements to Enrol Onboarding.

Full details of the changes can be found in the release notes below:

Scheduled Downtime: Please note that there will be a brief Eportfolio service interruption between 7:00 and 7:30 AM on the day of the update.


Reduced Support Availability: 8th–9th July 2026

Just to let you know, our team will be attending the Harris Computers all-company meeting on 8th and 9th July 2026, so we won't be as responsive as usual during this time.

You can still access our help guides at any time — just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible.

If your issue is urgent, please set the priority accordingly so we can prioritise it on our return.

Thanks for your patience!

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Event Subscriptions – Create Learner Record

Overview

Event Subscriptions allow you to automatically create a learner’s record in your Onefile applications, triggered by activity in another Onefile aplication your organisation owns. This streamlines learner management and ensures information stays synchronised across your Onefile suite.

Available Create Learner Events

Destination ProductSource ProductEvent Trigger
EnrolRPLWhen record is created
When record is successful
RPLEnrolWhen record is created
EportfolioEnrolWhen status changes to Enrolled
EportfolioRPLWhen record is successful
Onefile/Tracker ILREnrolWhen status changes to Enrolled
Onefile/Tracker ILRRPLWhen record is successful
EportfolioEportfolioWhen the Create Learner in Tracker flag is set

Important Notes

  • Application Visibility: You will only see the Onefile applications your organisation has purchased.
  • Multi‑Centre Management: If you manage multiple Eportfolio centres, changes to Event Subscriptions in one centre apply to all associated centres.
  • Tutor Assignment: Learners will only be created in RPL from Enrol once a tutor is assigned in Enrol.
  • Correct Employer & Tutor: The learner must be linked to an employer and tutor who belong to the destination centre.
  • Active Users: Both the employer and tutor must be active users in Eportfolio.
  • Learners created in RPL through Enrol Onboarding are now read-only

Further Guidance

Terminology

Terminology used in this article may vary depending on your Centre’s configuration or product setup.

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Need Help?

If you encounter any issues or have questions, please contact Onefile Support or your internal support channels.

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