Upcoming Software Update: Enrol Onboarding

On Thursday, 18th June 2026, we’ll be rolling out a series of improvements to Enrol Onboarding.

Full details of the changes can be found in the release notes below:

Scheduled Downtime: Please note that there will be a brief Eportfolio service interruption between 7:00 and 7:30 AM on the day of the update.


Reduced Support Availability: 8th–9th July 2026

Just to let you know, our team will be attending the Harris Computers all-company meeting on 8th and 9th July 2026, so we won't be as responsive as usual during this time.

You can still access our help guides at any time — just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible.

If your issue is urgent, please set the priority accordingly so we can prioritise it on our return.

Thanks for your patience!

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Enable Event Subscriptions

Overview

Event Subscriptions allow Onefile applications to automatically share information with each other. When enabled, data such as new learners, updates, or changes can be passed seamlessly between applications — ensuring everything stays synchronised without manual data entry.

User Roles

This feature can be used by the following user role:

  • Centre Manager

Steps

How to Enable Event Subscriptions

  1. In the navigation bar, click Centre.
  2. Select Integrations.
  3. Click Go to events.
  4. Choose Go to Onefile events.
  5. Switch on the settings you want to use for each product.
  6. If you are enabling events that create a learner record in Eportfolio, click Set Default Fields to map required learner information.

Tips & Notes

  • You will only see the Onefile applications your organisation has purchased.
  • Update events only apply to records originally created through Event Subscriptions.
  • If you manage multiple Eportfolio centres, any changes made to Event Subscriptions in one centre will apply to all centres.

Further Guidance

More detailed information about each available event can be found in our Event Subscription documentation or by contacting your Onefile Account Manager.

Terminology

Please note the terminology used in this article may be different depending on your Centre.

Need Help?

If you encounter any issues or have questions, please contact Onefile Support or your internal support channels.

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