Welcome to the new Help Centre! ✨

You may have spotted our new and shiny company website - and that’s not all that’s changed! We now have dedicated Help Centres for each of our products to make it easier for you to find the right support. For a quick guide to what’s new and where to go, click here.

Software update: Wednesday 24th September 2025 7am - 7:30am

On Wednesday, we're updating EPortfolio & Engage, to introduce some improvements to existing features.
This update will require downtime.

Release notes can be found here for EPortfolio 
Release notes can be found here for Engage 



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Event Subscriptions - Update Employer Manager

The Update Employer Manager event ensures that changes made to employer, line manager, or key contact records in one product are automatically reflected across your integrated platforms—Eportfolio, RPL, and Enrol. This helps maintain consistency and accuracy across systems without manual updates.


Available Update Employer Manager Events

The following events are triggered when an existing record is updated, automatically syncing the changes across the relevant platforms:

Destination ProductSource ProductEvent Trigger
EnrolRPLWhen a line manager is updated
EportfolioWhen an employer is updated
RPLEnrolWhen a key contact is updated
EportfolioWhen an employer is updated
EportfolioEnrolWhen a key contact is updated
RPLWhen a line manager is updated

ℹ️Important Notes

  • You will only see Onefile products that your organisation has purchased.
  • Update Employer Manager events only apply to records created using Event Subscriptions.
  • If you manage multiple Eportfolio centres, changes made to Event Subscriptions in one centre will apply to all centres.

Further Guidance

Need Help?

If you encounter any issues or have questions, please contact Onefile Support or your internal support channels.

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