Planned Maintenance Notice - Saturday, 2nd May 2026

We will be carrying out scheduled database maintenance on Saturday 2 May 2026.

During this time, our systems will be temporarily unavailable.

Maintenance Window Date: Saturday, 2nd May 2026
Time: 07:00 – 07:30 (UK time)

This maintenance will result in a short period of downtime. We recommend planning any critical activity outside of this window and ensuring any data is saved before 7am.

Thank you for your understanding while we complete this essential maintenance.

If you have any questions or require further information, please contact our Support team.

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Enable Event Subscriptions

Overview

Event Subscriptions allow Onefile applications to automatically share information with each other. When enabled, data such as new learners, updates, or changes can be passed seamlessly between applications — ensuring everything stays synchronised without manual data entry.

User Roles

This feature can be used by the following user role:

  • Centre Manager

Steps

How to Enable Event Subscriptions

  1. In the navigation bar, click Centre.
  2. Select Integrations.
  3. Click Go to events.
  4. Choose Go to Onefile events.
  5. Switch on the settings you want to use for each product.
  6. If you are enabling events that create a learner record in Eportfolio, click Set Default Fields to map required learner information.

Tips & Notes

  • You will only see the Onefile applications your organisation has purchased.
  • Update events only apply to records originally created through Event Subscriptions.
  • If you manage multiple Eportfolio centres, any changes made to Event Subscriptions in one centre will apply to all centres.

Further Guidance

More detailed information about each available event can be found in our Event Subscription documentation or by contacting your Onefile Account Manager.

Terminology

Please note the terminology used in this article may be different depending on your Centre.

Need Help?

If you encounter any issues or have questions, please contact Onefile Support or your internal support channels.

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