Upcoming Software Update: Enrol Onboarding

On Thursday, 18th June 2026, we’ll be rolling out a series of improvements to Enrol Onboarding.

Full details of the changes can be found in the release notes below:

Scheduled Downtime: Please note that there will be a brief Eportfolio service interruption between 7:00 and 7:30 AM on the day of the update.


Reduced Support Availability: 8th–9th July 2026

Just to let you know, our team will be attending the Harris Computers all-company meeting on 8th and 9th July 2026, so we won't be as responsive as usual during this time.

You can still access our help guides at any time — just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible.

If your issue is urgent, please set the priority accordingly so we can prioritise it on our return.

Thanks for your patience!

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Event Subscriptions – Update Learner Record

Overview

Event Subscriptions allow your Onefile products to automatically update a learner’s record when activity occurs in another Onefile product your organisation owns. This ensures learner information stays consistent, accurate, and synchronised across your entire Onefile suite.

Available Update Learner Events

Destination ProductSource ProductEvent Trigger
EnrolRPLWhen record is updated
RPLEnrolWhen record is updated
EportfolioILRWhen record is updated
Onefile / Tracker ILREportfolioWhen record is updated
EportfolioEportfolioWhen learning aim is added

Important Notes

  • Product Visibility: You will only see the Onefile products your organisation has purchased.
  • Event Scope: Update learner events only apply to learner records originally created using Event Subscriptions.
  • Multi‑Centre Management: If your organisation manages multiple Eportfolio centres, any changes made to Event Subscriptions in one centre will apply to all centres.

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Need Help?

If you encounter any issues or have questions, please contact Onefile Support or your internal support channels.

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