Welcome to the new Help Centre! ✨

You may have spotted our new and shiny company website - and that’s not all that’s changed! We now have dedicated Help Centres for each of our products to make it easier for you to find the right support. For a quick guide to what’s new and where to go, click here.

Upcoming System Update: Eportfolio

On Wednesday 22nd October 2025, we’ll be rolling out a series of enhancements to Eportfolio.

Full details of the changes can be found in the Release Notes

Downtime: Please ensure your work is saved and you are logged out between 7am and 7:30am.

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Event Subscriptions – Create Learner Record

Event Subscriptions allow you to automatically create a learner’s record in your Onefile products, triggered by activity in another Onefile product you own. This helps streamline learner management across your organisation’s Onefile suite. 

Available Create Learner Events

Destination ProductSource ProductEvent Trigger
EnrolRPLWhen record is created
When record is successful
RPLEnrolWhen record is created
EportfolioEnrolWhen status changes to Enrolled
RPLWhen record is successful
Onefile/Tracker ILREnrolWhen status changes to Enrolled
RPLWhen record is successful
EportfolioWhen record is created

ℹ️Important Notes

  • Product Visibility: You’ll only see the Onefile products your organisation has purchased.
  • Multi-Centre Management: If you manage multiple Eportfolio centres, changes made to Event Subscriptions in one centre will apply to all centres.
  • Tutor Assignment: Learners will only be created in RPL from Enrol once a tutor is assigned in Enrol.
  • Assign the correct employer and tutor: The learner must be linked to an employer and tutor who are both associated with the destination centre.
  • Verify active status in ePortfolio: Both the employer and tutor must be active users within ePortfolio. This setup ensures that learner records are accurately processed and visible within the correct centre's data environment.

Further Guidance

Need Help?

If you encounter any issues or have questions, please contact Onefile Support or your internal support channels.

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