Software Update: Thursday 30th January 2025

On Thursday, we're updating OneFile Enrol, RPL and Engage, to introduce some new enhancements and fixes.  

Release notes can be found here.


Important Update

Support for the old OneFile Eportfolio app (yellow icon) ends on 28th February 2025. To avoid losing access or data, please ensure the app has synced, then uninstall it and download the new OneFile Eportfolio app (blue icon) from the Google Play or Apple App Store. 

 Find out more here: OneFile : Important: Action Required - Update to OneFile Eportfolio App

Help centre

Submit a ticket Log in

The assessment date must be equal to or greater than the OneFile start date

You'll receive this message when trying to complete an assessment if the assessment is dated before the learners start date. 

To resolve this the user who the assessment was started by can follow the steps below:

  1. Open the assessment
  2. Change the assessment date to or after the start date (shown on the error)
  3. Click Save and Quit
  4. Reopen the assessment
  5. Check the date has changed and saved
  6. Completed the assessment
A Centre Manager can resolve these by following the steps below:
  1. Log in as Centre Manager
  2. Click this banner at the top of the page
  3. Then click Resolve next to each learner and assessment 

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.