Reduced Support Availability: 30th April - 1st May 2025

Just to let you know, our team is attending the Onefile all company meeting on 30th April to 1st May 2025, so we won't be as responsive as usual!

You can still access our help guides - just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible. If you have an urgent issue, set the priority accordingly.

Eportfolio Mobile App Update

Our newest mobile app update is now available, grab your free download now!

Apple App Store ➡️ OneFile Eportfolio App on the App Store (apple.com)  version 1.0.27

Google Play Store ➡️ OneFile Eportfolio – Apps on Google Play   version 1.0.27


OneFile Eportfolio Software Update: Tuesday 29th April 2025

On Tuesday, we're updating OneFile Eportfolio, to introduce some enhancements and fixes.

Please ensure you are logged out of your Eportfolio account before 7am to prevent any data loss.

Release notes can be found here.


Help centre

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Why can't I see a specific Assessment Method?

If you're a Learner, your Centre can hide certain assessment methods, so that only Assessors can start those type of assessments, e.g. Observations.

If you're an Assessor, Centre Managers can specify which assessment methods should be available for each Class. It's likely that the method you can't see hasn't been assigned to the learner's class.

To assign an assessment method to a Class, a Centre Manager can follow the steps below:

  1. Click Quality in the navigation menu
  2. Click Classes
  3. Open the Class you want to enable the method for
  4. Scroll to the Assessment Methods section
  5. Tick the checkbox of the method you want to enable
  6. Click Save
The assessment method will now be available for all learners in the selected Class. 

Terminology

Please note that the terminology used in this article may be different depending on your Centre.

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