Scheduled maintenance: Tuesday 2nd September 2025

We will be carrying out scheduled maintenance on RPL and Login on Tuesday, 2nd September. During this period, there will be downtime between 7:00am and 7:30am.
Please make sure you are logged out of your account and have saved any work before this time.
Thank you for your understanding.

Upcoming System Update: Eportfolio & Learning Journal

On Wednesday, 3rd September 2025, we’ll be rolling out a series of enhancements to Eportfolio and the Learning Journal aimed at improving usability, accuracy, and the overall experience for both learners and assessors.

Release Notes
Full details of the changes can be found here.  

⏱️ Scheduled Downtime
Please note that there will be a brief service interruption between 07:00 and 07:30 AM on the day of the update.

⚠️Action Required
To avoid any data loss, make sure you’re logged out and have saved all work before 07:00 AM.


Welcome to the new Help Centre! ✨

You may have spotted our new and shiny company website - and that’s not all that’s changed! We now have dedicated Help Centres for each of our products to make it easier for you to find the right support. For a quick guide to what’s new and where to go, click here.

Submit a ticket Log in

Unlock Assessment

  User Roles

This feature can be used by the following user roles:

  • Centre Manager
  • Internal Quality Assurer
  • Assessor if assessment not signed by Internal Quality Assurer

If an Assessment needs changing after it has been signed-off, it will need to be unlocked. Unlocking removes signatures and makes the assessment editable.

The Assessment can be unlocked by following the steps below:

  1. Open the learner’s portfolio 
  2. Click the Assessments icon in the Information & Options section
  3. Select Completed from the filter drop down list 
  4. Click the Title of the Assessment you want to unlock
  5. Click the Padlock icon
  6. Select the User who the Assessment should be unlocked to and enter a reason for unlocking
  7. Click Unlock 

The selected user will receive a task explaining that the Assessment has been unlocked and they’ll now be able to edit or delete this Assessment.

If you are unable to unlock the assessment, it could be due to:

  • The IQA has signed the assessment

         a. The IQA or a Centre Manager will need to unlock the assessment

  • The criteria on the assessment links to a Unit Summary that has been signed-off 
         a.The sign-off units will need to be unlocked to the Assessor before the assessment could be unlocked

         b.The IQA could resubmit against units that haven't been signed-off, which would split the assessment

Terminology

Please note that the terminology used in this article may be different depending on your Centre.

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