Merry Christmas from Onefile

Season's greetings from everyone at Onefile!

It’s been a very busy few weeks, but Christmas is nearly upon us. 

Click here to see our open hours.

We hope you have a wonderful break full of fun, food and festivities. 

Take care and have a Merry Christmas!

Eportfolio Mobile App Update

Our newest mobile app update is now available, Grab your free download now!

Apple App Store  (Version 1.0.17)➡️ OneFile Eportfolio App on the App Store (apple.com) 

Google Play Store (Version 1.0.18) ➡️ OneFile Eportfolio – Apps on Google Play 

Scheduled Maintenance - Saturday 28th December 2024 7am - 8am

Our services will be temporarily unavailable on Saturday 28th December 2024 due to scheduled maintenance. Thank you for your patience.

Click here for more information.

Please ensue your data is saved and you are logged out before 7am on 28th December. 

Important Update

Support for the old OneFile Eportfolio app (yellow icon) ends on 28th February 2025. To avoid losing access or data, please ensure the app has synced, then uninstall it and download the new OneFile Eportfolio app (blue icon) from the Google Play or Apple App Store. 

 Find out more here: OneFile : Important: Action Required - Update to OneFile Eportfolio App

Help centre

Submit a ticket Log in

Unlock Assessment

  User Roles

This feature can be used by the following user roles:

  • Centre Manager
  • Internal Quality Assurer
  • Assessor if assessment not signed by Internal Quality Assurer

If an Assessment needs changing after it has been signed-off, it will need to be unlocked. Unlocking removes signatures and makes the assessment editable.

The Assessment can be unlocked by following the steps below:

  1. Open the learner’s portfolio 
  2. Click the Assessments icon in the Information & Options section
  3. Select Completed from the filter drop down list 
  4. Click the Title of the Assessment you want to unlock
  5. Click the Padlock icon
  6. Select the User who the Assessment should be unlocked to and enter a reason for unlocking
  7. Click Unlock 

The selected user will receive a task explaining that the Assessment has been unlocked and they’ll now be able to edit or delete this Assessment.

If you are unable to unlock the assessment, it could be due to:

  • The IQA has signed the assessment

         a. The IQA or a Centre Manager will need to unlock the assessment

  • The criteria on the assessment links to a Unit Summary that has been signed-off 
         a.The sign-off units will need to be unlocked to the Assessor before the assessment could be unlocked

         b.The IQA could resubmit against units that haven't been signed-off, which would split the assessment

Terminology

Please note that the terminology used in this article may be different depending on your Centre.

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