Reduced Support Availability – 9th October 2025

Just a quick heads-up! On 9th October 2025, our support team will be attending the OneFile All Company Meeting, so our response times may be a little slower than usual. 

But don’t worry — you can still find answers quickly by searching our Help Centre for guides and FAQs. If you need further assistance, feel free to submit a ticket. and we’ll get back to you as soon as we can.

If your issue is urgent, please make sure to set the priority accordingly when submitting your request.

Thanks for your understanding!

Welcome to the new Help Centre! ✨

You may have spotted our new and shiny company website - and that’s not all that’s changed! We now have dedicated Help Centres for each of our products to make it easier for you to find the right support. For a quick guide to what’s new and where to go, click here.

Upcoming System Update: Enrol

On Tuesday 7th October 2025, we’ll be rolling out a series of enhancements to Enrol.

Full details of the changes can be found in the Release Notes

Downtime: Please note that there will be no service interruption.

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Invite an Assessor to an Assessment

  User Roles

This feature can be used by the following user roles:

  • Learners

  Centre Setting

  • Allow learners who have created their own assessment to select which assessor to send to
  • Allow learners to invite assessors to assess their evidence

To invite an Assessor temporarily to assess your evidence/assessments, please follow the following steps:

  1. Click Change assessor at the bottom of the assessment page
  2. Select Invite New Assessor from the drop-down list
  3. Enter in the email address for your invited Assessor and click Check
    1. If there is no account, you will need to enter their first name, last name, reconfirm the email address and then click Continue
    2. If the user already has an account, you will be able to tick the checkbox next to their name and then click Continue
  4. Sign assessment
  5. Click Save & Quit


Accepting Invitation

  • Your Default Assessor will receive a task to accept the invited Assessor - this is a security check to make sure the invited user should have access to your assessment 
  • Once accepted, the invited Assessor will receive an email to accept the invitation. 
  • Once they have accepted their invitation, they will then receive their login details


Terminology

Please note that the terminology used in this article may be different depending on your Centre.

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