Reduced Support Availability – 19th January 2026

Just a quick heads-up! On 19th January 2026, our support and qualifications team will be attending a  Training and Development Meeting, so our response times may be a little slower than usual. 

But don’t worry — you can still find answers quickly by searching our Help Centre for guides and FAQs. If you need further assistance, feel free to submit a ticket. and we’ll get back to you as soon as we can.

If your issue is urgent, please make sure to set the priority accordingly when submitting your request.

Thanks for your understanding!

Upcoming System Update: Enrol and RPL

On 16th January 2026, we’ll be rolling out a series of improvements to Enrol and RPL.

Full details of the changes can be found in the release notes below:

Downtime: There will be no product downtime.

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What are the dotted lines around the assessment?

If you see an assessment reference in the supporting evidence column of the learners progress section or gap analysis that has dotted lines around it, this means that some criteria mapped to the assessment was not accepted by the assessor, prior to signing off the assessment. 

Another indicator of this is by opening the assessment and you will see the criteria that is not accepted in dull in colour, whereas accepted criteria is solid. 

If this is not intentional and needs to be accepted, the assessment needs to be unlocked to the assessor, the criteria accepted and then the assessment needs to be signed off again.

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