Welcome to the new Help Centre! ✨

You may have spotted our new and shiny company website - and that’s not all that’s changed! We now have dedicated Help Centres for each of our products to make it easier for you to find the right support. For a quick guide to what’s new and where to go, click here.

Software update: Thursday 11th September 2025

On Thursday, we're updating Enrol, to introduce some improvements to existing features.
This update will not require any downtime.
Release notes can be found here.

Submit a ticket Log in

What are the dotted lines around the assessment?

If you see an assessment reference in the supporting evidence column of the learners progress section or gap analysis that has dotted lines around it, this means that some criteria mapped to the assessment was not accepted by the assessor, prior to signing off the assessment. 

Another indicator of this is by opening the assessment and you will see the criteria that is not accepted in dull in colour, whereas accepted criteria is solid. 

If this is not intentional and needs to be accepted, the assessment needs to be unlocked to the assessor, the criteria accepted and then the assessment needs to be signed off again.

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.