Reduced Support Availability: 18th July 2024 from 12pm

Just to let you know, our team is attending the OneFile all company meeting on 18th July  2024 from 12pm, so we won't be as responsive as usual!

You can still access our help guides - just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible. If you have an urgent issue, set the priority accordingly.

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Why can't I unlock an Assessment

  User Roles

This feature can be used by the following user roles:

  • Centre Manager
  • Assessor
  • Internal Quality Assurer 
Unit Summary has been signed off
  1. Navigate to Learner portfolio
  2. Click unit title
  3. Click  Padlock on top right of your screen
  4. Select Assessor
  5. Add reason for unlocking
  6. Click Unlock
The assessment has been signed off by the Internal Quality Assurer 
This can only be resolved by a Centre Manager
  1. Navigate to Learner portfolio
  2. Open Assessment
  3. Click onto Padlock
  4. Select IQA's name
  5. Add reason for unlocking
  6. Click Unlock

The Assessor can then unlock the Assessment to themselves to make any changes


Please note that the terminology used in this article may be different depending on your Centre.

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