Reduced Support Availability: 30th April - 1st May 2025

Just to let you know, our team is attending the Onefile all company meeting on 30th April to 1st May 2025, so we won't be as responsive as usual!

You can still access our help guides - just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible. If you have an urgent issue, set the priority accordingly.

Eportfolio Mobile App Update

Our newest mobile app update is now available, grab your free download now!

Apple App Store ➡️ OneFile Eportfolio App on the App Store (apple.com)  version 1.0.27

Google Play Store ➡️ OneFile Eportfolio – Apps on Google Play   version 1.0.27


OneFile Eportfolio Software Update: Tuesday 29th April 2025

On Tuesday, we're updating OneFile Eportfolio, to introduce some enhancements and fixes.

Please ensure you are logged out of your Eportfolio account before 7am to prevent any data loss.

Release notes can be found here.


Help centre

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Why can't I unlock an Assessment

  User Roles

This feature can be used by the following user roles:

  • Centre Manager
  • Assessor
  • Internal Quality Assurer 
Unit Summary has been signed off
  1. Navigate to Learner portfolio
  2. Click unit title
  3. Click  Padlock on top right of your screen
  4. Select Assessor
  5. Add reason for unlocking
  6. Click Unlock
The assessment has been signed off by the Internal Quality Assurer 
This can only be resolved by a Centre Manager
  1. Navigate to Learner portfolio
  2. Open Assessment
  3. Click onto Padlock
  4. Select IQA's name
  5. Add reason for unlocking
  6. Click Unlock

The Assessor can then unlock the Assessment to themselves to make any changes

Terminology

Please note that the terminology used in this article may be different depending on your Centre.

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