[Eportfolio] Employers are unable to sign reviews via magic link

We’re currently aware of an issue affecting some employers who are either unable to sign the review via the magic link, or are finding that signatures are missing from the review after it has been signed.
At the current moment there’s no workaround.
Our Technology team are working to resolve this as soon as possible. 

To receive updates on this issue, please click here and Follow.

 

TM-4891: Enrol - Mandatory fields are being bypassed on review forms

We’re currently investigating the issue affecting form submissions where some fields appear empty after the form has been submitted. Our development team is actively working to identify the root cause and implement a permanent fix as soon as possible. 

To receive updates on this issue and any additional information including work arounds, please click here and Follow.

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Archiving, Suspending and Deleting Learners

Adam Fogo
Modified on: Mon, 18 Jan, 2021 at 10:15 AM

  User Roles

This feature can be used by the following user roles:

  • Centre Manager
  • User Manager
  • IQAs with "Manage Learners" permission
  • Assessors with "Manage Learners" permission

When a learner completes their portfolio, enters a break in learning or withdraws from their course, you will need to decide how to process the account. It's possible to archive and/or suspend the account, or delete it completely, if there are no signed assessments.


ActionDescription
Archive Learner
View Guide
  • Learner can log in (if not also suspended)
  • Learner Portfolio is read-only
  • Learner hidden from active lists e.g. on Dashboard and Reports.
    • Data is still accessible by changing the "Archived" filter
Suspend Learner
View Guide
  • Learner cannot log in
Delete Learner
View Guide
  • Only possible if the portfolio has no signed assessments
  • Learner portfolio flagged for deletion
  • Deletion occurs a minimum of 2 hours after being flagged, between 8pm - 6am (GMT)
  • Non-reversible once deleted

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