Overview
This guide explains the different options available when managing learner accounts, including archiving, suspending, and deleting. These actions may be necessary when a learner completes their portfolio, enters a break in learning, or withdraws from their course.
Who Can Use This Feature?
This feature can be used by the following user roles:
- Centre Manager
- User Manager
- IQAs with Manage Learners permission
- Assessors with Manage Learners permission
Available Actions
| Action | Description |
|---|---|
| Archive Learner |
|
| Suspend Learner | Learner cannot log in |
| Delete Learner |
|
ℹ️Important Notes
- Always ensure the correct action is selected based on the learner’s status.
- Deletion is permanent and cannot be undone.
- Archived learners remain accessible for reporting and auditing purposes.
Terminology
Please note that the terminology used in this article may be different depending on your Centre.