Software Update: Wednesday 26th January 2022 - 07:00-07:30

On Wednesday morning, we're updating OneFile to release some new changes and improvements.

To find out more, our release notes are available 
here.

Please ensure you have saved any work and have logged out prior to 7:00am to avoid any potential loss of data.

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Archiving, Suspending and Deleting Learners

  User Roles

This feature can be used by the following user roles:

  • Centre Manager
  • User Manager
  • IQAs with "Manage Learners" permission
  • Assessors with "Manage Learners" permission

When a learner completes their portfolio, enters a break in learning or withdraws from their course, you will need to decide how to process the account. It's possible to archive and/or suspend the account, or delete it completely, if there are no signed assessments.


ActionDescription
Archive Learner
View Guide
  • Learner can log in (if not also suspended)
  • Learner Portfolio is read-only
  • Learner hidden from active lists e.g. on Dashboard and Reports.
    • Data is still accessible by changing the "Archived" filter
Suspend Learner
View Guide
  • Learner cannot log in
Delete Learner
View Guide
  • Only possible if the portfolio has no signed assessments
  • Learner portfolio flagged for deletion
  • Deletion occurs a minimum of 2 hours after being flagged, between 8pm - 6am (GMT)
  • Non-reversible once deleted

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