Archiving, Suspending and Deleting Learners

Adam Fogo

Modified on: Mon, 18 Jan, 2021 at 10:15 AM

User Roles

This feature can be used by the following user roles:

Centre Manager
User Manager
IQAs with "Manage Learners" permission
Assessors with "Manage Learners" permission

When a learner completes their portfolio, enters a break in learning or withdraws from their course, you will need to decide how to process the account. It's possible to archive and/or suspend the account, or delete it completely, if there are no signed assessments.

Action	Description
Archive Learner View Guide	Learner can log in (if not also suspended) Learner Portfolio is read-only Learner hidden from active lists e.g. on Dashboard and Reports. Data is still accessible by changing the "Archived" filter
Suspend Learner View Guide	Learner cannot log in
Delete Learner View Guide	Only possible if the portfolio has no signed assessments Learner portfolio flagged for deletion Deletion occurs a minimum of 2 hours after being flagged, between 8pm - 6am (GMT) Non-reversible once deleted

User Roles

Other Guides