Reduced Support Availability: 10th July 2025
Just to let you know, our team is attending the Onefile all company meeting on10th July 2025, so we won't be as responsive as usual!
You can still access our help guides - just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible. If you have an urgent issue, set the priority accordingly.
Help centre
User Management
Creating users and learners, managing learner portfolios
Uses (Non-learners)
- How do I set up an EV/ EQA on my Centre?
- How do I promote a Trainee Assessor account?
- OneFile Eportfolio User Roles
- Create an Account for another user
- Assign EQA to learners
- Assign users to Learner’s portfolio
- How do I create an Enterprise User?
- Change User Permissions
- Change Group Permissions
- How do I allow an Assessor to sign on behalf of a learner?
Learners
- Assign a Learner to a Class
- Archive a learner portfolio
- Delete a Learner portfolio
- How do I find out if a Learner portfolio has been deleted?
- How do I bulk import learners?
- Bulk-assign Users to Learner Portfolios
- Create a new Learner portfolio
- Suspending Learner access
- How to create a Learner Status
- Change Learner status