We are currently investigating an issue which is negatively impacting the learning journal. Learners and Tutors may be unable to open attachments on learning journal entries.
Our Technology team is actively working to resolve this issue. We’ll keep you updated as soon as it’s fixed.
Stay Informed
To receive updates on this issue, please click here and Follow.
Thank you for your patience and understanding.
On Wednesday 21st January 2026, we’ll be rolling out a series of enhancements and fixes to Eportfolio and Event subscription
Release Notes
Full details of the changes can be found:
⏱️ Scheduled Downtime
Please note that there will be a brief service interruption between 07:00 and 07:30 AM on the day of the update.
⚠️Action Required
To avoid any data loss, make sure you’re logged out and have saved all work before 07:00 AM.
Eportfolio User Management
Creating users and learners, managing learner portfolios
Uses (Non-learners)
- How do I set up an EV/ EQA on my Centre?
- How do I promote a Trainee Assessor account?
- Onefile Eportfolio User Roles
- Create an Account for Another User
- Assigning an EQA to Learners
- Assign users to Learner’s portfolio
- How do I create an Enterprise User?
- Change User Permissions
- Change Group Permissions
- How do I allow an Assessor to sign on behalf of a learner?
Learners
- Assign a Learner to a Class
- Archiving a Learner Portfolio
- Delete a Learner portfolio
- How do I find out if a Learner portfolio has been deleted?
- How do I bulk import learners?
- Bulk-Assign Users to Learner Portfolios
- Create a new Learner portfolio
- Suspending Learner access
- How to create a Learner Status
- Change Learner status