Software Update: Thursday 23rd January 2025 7am to 7:30am

On Thursday, we're updating OneFile Eportfolio, Keychain login, Data exports, Engage, Courses and API to introduce some new enhancements and fixes.  

Release notes can be found here.


Important Update

Support for the old OneFile Eportfolio app (yellow icon) ends on 28th February 2025. To avoid losing access or data, please ensure the app has synced, then uninstall it and download the new OneFile Eportfolio app (blue icon) from the Google Play or Apple App Store. 

 Find out more here: OneFile : Important: Action Required - Update to OneFile Eportfolio App

Help centre

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Delete a Learner portfolio

  User Roles

This feature can be used by the following user roles:

  • Centre Managers
  • User Managers
  • Internal Quality Assurers with permission
  • Assessors with permission

  Permissions

Manager learner accounts

To delete a Learner portfolio, follow the steps below:

  1. Navigate to the learner’s account 
  2. Scroll to the bottom of the page and click Delete  
  3. The portfolio will now be flagged for deletion

The Delete button won't be visible if at least one assessment has been signed. If this is the case, it will be displayed in the Account Status section of the homepage.

Learner Data

Before deleting a portfolio, please check there’s no uploaded evidence, journal/timesheet entries or reviews that you would like to retain

Deletion Flag

The portfolio flag can be removed at any point before the deletion occurs.

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