Scheduled maintenance: Tuesday 2nd September 2025

We will be carrying out scheduled maintenance on RPL and Login on Tuesday, 2nd September. During this period, there will be downtime between 7:00am and 7:30am.
Please make sure you are logged out of your account and have saved any work before this time.
Thank you for your understanding.

Upcoming System Update: Eportfolio & Learning Journal

On Wednesday, 3rd September 2025, we’ll be rolling out a series of enhancements to Eportfolio and the Learning Journal aimed at improving usability, accuracy, and the overall experience for both learners and assessors.

Release Notes
Full details of the changes can be found here.  

⏱️ Scheduled Downtime
Please note that there will be a brief service interruption between 07:00 and 07:30 AM on the day of the update.

⚠️Action Required
To avoid any data loss, make sure you’re logged out and have saved all work before 07:00 AM.


Welcome to the new Help Centre! ✨

You may have spotted our new and shiny company website - and that’s not all that’s changed! We now have dedicated Help Centres for each of our products to make it easier for you to find the right support. For a quick guide to what’s new and where to go, click here.

Submit a ticket Log in

Delete a Learner portfolio

  User Roles

This feature can be used by the following user roles:

  • Centre Managers
  • User Managers
  • Internal Quality Assurers with permission
  • Assessors with permission

  Permissions

Manager learner accounts

To delete a Learner portfolio, follow the steps below:

  1. Navigate to the learner’s account 
  2. Scroll to the bottom of the page and click Delete  
  3. The portfolio will now be flagged for deletion

The Delete button won't be visible if at least one assessment has been signed. If this is the case, it will be displayed in the Account Status section of the homepage.

Learner Data

Before deleting a portfolio, please check there’s no uploaded evidence, journal/timesheet entries or reviews that you would like to retain

Deletion Flag

The portfolio flag can be removed at any point before the deletion occurs.

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