Reduced Support Availability: 22nd - 23rd April 2024

Just to let you know, our team is attending the OneFile all company meeting on 22nd and 23rd April 2024, so we won't be as responsive as usual!

You can still access our help guides - just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible. If you have an urgent issue, set the priority accordingly.

Feature change alert - New OneFile Login May 2024

From Wednesday 1st May 2024, we're we are updating the login process for all products. . More information on this change can be found here.

Help centre

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Suspending Learner access

  User Roles

This feature can be used by the following user roles:

  • Centre Manager
  • User Manager
  • Internal Quality Assurer with permission
  • Assessor with permission

  Permissions

Can manage learner accounts

To Suspend learner access, please follow the below steps: 

  1. Navigate to the learner's account page
  2. Tick Suspend user access
  3. Enter a reason for suspension - this just ensures that anyone with access to this learner knows why they have been suspended
  4. Click Save

Terminology

Please note that the terminology used in this article may be different depending on your Centre.

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