Reduced Support Availability: 22nd - 23rd April 2024

Just to let you know, our team is attending the OneFile all company meeting on 22nd and 23rd April 2024, so we won't be as responsive as usual!

You can still access our help guides - just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible. If you have an urgent issue, set the priority accordingly.

Feature change alert - New OneFile Login May 2024

From Wednesday 1st May 2024, we're we are updating the login process for all products. . More information on this change can be found here.

Help centre

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How do I find out if a Learner portfolio has been deleted?

The Activity Log report retains a record to show the a learner portfolio has been deleted. To access the report, follow the steps below:

  1. Click Reports in the navigation bar 
  2. Locate the Centre Reports heading
  3. Click Activity Log
  4. Change Activity category to Deletions
  5. Change the date ranges
  6. Click Submit

The report will show which user flagged the learner portfolio for deletion, as well as the name and OneFile User ID of the learner that was deleted.

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