Reduced Support Availability – 11th December 2025

Just a quick heads-up! On 11th December 2025, our support team will be attending the Onefile All Company Meeting, so our response times may be a little slower than usual. 

But don’t worry — you can still find answers quickly by searching our Help Centre for guides and FAQs. If you need further assistance, feel free to submit a ticket. and we’ll get back to you as soon as we can.

If your issue is urgent, please make sure to set the priority accordingly when submitting your request.

Thanks for your understanding!

Eportfolio Mobile App Update - iOS

Our newest mobile app update is now available, grab your free download now!

Apple App Store ➡️ OneFile Eportfolio App on the App Store (apple.com)  version 2.0.0

Android coming soon!

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How do I find out if a Learner portfolio has been deleted?

The Activity Log report retains a record to show the a learner portfolio has been deleted. To access the report, follow the steps below:

  1. Click Reports in the navigation bar 
  2. Locate the Centre Reports heading
  3. Click Activity Log
  4. Change Activity category to Deletions
  5. Change the date ranges
  6. Click Submit

The report will show which user flagged the learner portfolio for deletion, as well as the name and OneFile User ID of the learner that was deleted.

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