Download portfolio time

We’re currently aware of an issue where download portfolio's are taking longer than expected to become available to download.
At the current moment there’s no workaround.

The product is currently making its way through the backlog and the portfolio's will be available as soon as possible. 

Please reach out to our support team if you have any questions.

Help centre

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Delete a Learner portfolio

  User Roles

This feature can be used by the following user roles:

  • Centre Managers
  • User Managers
  • Internal Quality Assurers with permission
  • Assessors with permission

  Permissions

Manager learner accounts

To delete a Learner portfolio, follow the steps below:

  1. Navigate to the learner’s account 
  2. Scroll to the bottom of the page and click Delete  
  3. The portfolio will now be flagged for deletion

The Delete button won't be visible if at least one assessment has been signed. If this is the case, it will be displayed in the Account Status section of the homepage.

Learner Data

Before deleting a portfolio, please check there’s no uploaded evidence, journal/timesheet entries or reviews that you would like to retain

Deletion Flag

The portfolio flag can be removed at any point before the deletion occurs.

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