Reduced Support Availability: 22nd - 23rd April 2024

Just to let you know, our team is attending the OneFile all company meeting on 22nd and 23rd April 2024, so we won't be as responsive as usual!

You can still access our help guides - just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible. If you have an urgent issue, set the priority accordingly.

Feature change alert - New OneFile Login May 2024

From Wednesday 1st May 2024, we're we are updating the login process for all products. . More information on this change can be found here.

Help centre

Submit a ticket Log in

Delete a Learner portfolio

  User Roles

This feature can be used by the following user roles:

  • Centre Managers
  • User Managers
  • Internal Quality Assurers with permission
  • Assessors with permission

  Permissions

Manager learner accounts

To delete a Learner portfolio, follow the steps below:

  1. Navigate to the learner’s account 
  2. Scroll to the bottom of the page and click Delete  
  3. The portfolio will now be flagged for deletion

The Delete button won't be visible if at least one assessment has been signed. If this is the case, it will be displayed in the Account Status section of the homepage.

Learner Data

Before deleting a portfolio, please check there’s no uploaded evidence, journal/timesheet entries or reviews that you would like to retain

Deletion Flag

The portfolio flag can be removed at any point before the deletion occurs.

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.