Reduced Support Availability: 30th April - 1st May 2025

Just to let you know, our team is attending the Onefile all company meeting on 30th April to 1st May 2025, so we won't be as responsive as usual!

You can still access our help guides - just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible. If you have an urgent issue, set the priority accordingly.

Eportfolio Mobile App Update

Our newest mobile app update is now available, grab your free download now!

Apple App Store ➡️ OneFile Eportfolio App on the App Store (apple.com)  version 1.0.27

Google Play Store ➡️ OneFile Eportfolio – Apps on Google Play   version 1.0.27


OneFile Eportfolio Software Update: Tuesday 29th April 2025

On Tuesday, we're updating OneFile Eportfolio, to introduce some enhancements and fixes.

Please ensure you are logged out of your Eportfolio account before 7am to prevent any data loss.

Release notes can be found here.


Help centre

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Change Learner status

  User Roles

This feature can be used by the following user roles:

  • Centre Manager
  • Assessor with permission

  Permissions

Can manage learner accounts  

To change a learner status, follow the steps below:

  1. Navigate to learner portfolio
  2. Click Episode tab
  3. Locate Learner Status
  4. Select the status from the drop-down list
  5. Click Save

The status will now be displayed on the learner’s portfolio in the Information & Options section where you can also click to change the learner status.

You can also set the learners status within reviews and assessment plans when the below status is enabled.

  • Allow the learner status to be set on assessment plans and reviews



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