Planned Maintenance Notice - Saturday, 2nd May 2026

We will be carrying out scheduled database maintenance on Saturday 2 May 2026.

During this time, our systems will be temporarily unavailable.

Maintenance Window Date: Saturday, 2nd May 2026
Time: 07:00 – 07:30 (UK time)

This maintenance will result in a short period of downtime. We recommend planning any critical activity outside of this window and ensuring any data is saved before 7am.

Thank you for your understanding while we complete this essential maintenance.

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Assign a Learner to a Class

Overview

Learners can be assigned to a class or moved to a different class through the Episode page in their portfolio. This ensures they are grouped correctly for registers, reporting, and delivery planning.

Who Can Use This Feature?

This feature can be used by the following user roles:

  • Centre Manager
  • User Manager
  • Assessor (with permissions)
  • Trainee Assessor (with permissions)
  • Internal Verifier (with permissions)

Permissions

  • Can manage learner accounts

How to Assign a Learner to a Class

  1. Navigate to the learner’s portfolio.
  2. Click the Episode tab.
  3. Click the Class dropdown menu.
  4. Select the appropriate class.
  5. Click Save.

Terminology

Terminology used in this article may vary depending on your Centre.

Need Help?

If you encounter any issues or have questions, please contact Onefile Support or your internal support channels.

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