Reduced Support Availability: 30th April - 1st May 2025

Just to let you know, our team is attending the Onefile all company meeting on 30th April to 1st May 2025, so we won't be as responsive as usual!

You can still access our help guides - just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible. If you have an urgent issue, set the priority accordingly.

Eportfolio Mobile App Update

Our newest mobile app update is now available, grab your free download now!

Apple App Store ➡️ OneFile Eportfolio App on the App Store (apple.com)  version 1.0.27

Google Play Store ➡️ OneFile Eportfolio – Apps on Google Play   version 1.0.27


OneFile Eportfolio Software Update: Tuesday 29th April 2025

On Tuesday, we're updating OneFile Eportfolio, to introduce some enhancements and fixes.

Please ensure you are logged out of your Eportfolio account before 7am to prevent any data loss.

Release notes can be found here.


Help centre

Submit a ticket Log in

Off-The-Job Validation

  New feature

New settings update on 30/10/2024

  User Roles

This feature can be used by the following user roles:

  • Centre Managers

  Centre Setting

Prevent logging of OTJ hrs when...

  • Learning activity start date is before the learners start date
  • Learning activity end date is after the learners anticipated completion date
  • Learning activity start date is in the future

To enable the above setting(s), follow the steps below:

  1. Click Centre
  2. Click Centre Settings
  3. Scroll down to Miscellaneous, and subheading Timesheets
  4. Tick the setting you wish to enable
  5. Click Save

If a learner is continuing beyond their anticipated completion date, update their learner status to exclude them from this validation. Note- the Learner Status within Look-up tables must be configured by a Centre Manager as below:


Information on learner status can be found below.

How to create a Learner Status

Change Learner status

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