Software Update: Thursday 30th January 2025

On Thursday, we're updating OneFile Enrol, RPL and Engage, to introduce some new enhancements and fixes.  

Release notes can be found here.


Important Update

Support for the old OneFile Eportfolio app (yellow icon) ends on 28th February 2025. To avoid losing access or data, please ensure the app has synced, then uninstall it and download the new OneFile Eportfolio app (blue icon) from the Google Play or Apple App Store. 

 Find out more here: OneFile : Important: Action Required - Update to OneFile Eportfolio App

Help centre

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Creating Providers and linking to Learners

  User Roles

This feature can be used by the following user roles:

  • Centre Manager
  • User Manager
  • Internal Quality Assurer with permission
  • Assessor with permission

  Permissions

Manage learner accounts

Follow the steps below to create a new Provider:

  1.  Click Centre
  2.  Click Look-up Tables
  3.  Click  Provider
  4.  Click Create Provider
  5.  Enter Provider name
  6.  Click Save

Once a Provider has been created, they can be linked to new learners at the time the account is created or at a later date by following the steps below:

  1. Click Users 
  2. Click Learner Episodes tab 
  3. Locate the learner
  4. Click Episode button 
  5. Scroll to Provider 
  6. Select Provider from the drop-down list 
  7. Click Save 


  Top Tip

If you're unable to see the correct Provider within the Provider drop-down list within the Episode tab, you can simply create a new one by clicking Manage Providers. Assessors with permission to manage their learners accounts, will also be able to see the option to Manage Providers.

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