Reduced Support Availability: 30th April - 1st May 2025

Just to let you know, our team is attending the Onefile all company meeting on 30th April to 1st May 2025, so we won't be as responsive as usual!

You can still access our help guides - just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible. If you have an urgent issue, set the priority accordingly.

Eportfolio Mobile App Update

Our newest mobile app update is now available, grab your free download now!

Apple App Store ➡️ OneFile Eportfolio App on the App Store (apple.com)  version 1.0.27

Google Play Store ➡️ OneFile Eportfolio – Apps on Google Play   version 1.0.27


OneFile Eportfolio Software Update: Tuesday 29th April 2025

On Tuesday, we're updating OneFile Eportfolio, to introduce some enhancements and fixes.

Please ensure you are logged out of your Eportfolio account before 7am to prevent any data loss.

Release notes can be found here.


Help centre

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Creating Providers and linking to Learners

  User Roles

This feature can be used by the following user roles:

  • Centre Manager
  • User Manager
  • Internal Quality Assurer with permission
  • Assessor with permission

  Permissions

Manage learner accounts

Follow the steps below to create a new Provider:

  1.  Click Centre
  2.  Click Look-up Tables
  3.  Click  Provider
  4.  Click Create Provider
  5.  Enter Provider name
  6.  Click Save

Once a Provider has been created, they can be linked to new learners at the time the account is created or at a later date by following the steps below:

  1. Click Users 
  2. Click Learner Episodes tab 
  3. Locate the learner
  4. Click Episode button 
  5. Scroll to Provider 
  6. Select Provider from the drop-down list 
  7. Click Save 


  Top Tip

If you're unable to see the correct Provider within the Provider drop-down list within the Episode tab, you can simply create a new one by clicking Manage Providers. Assessors with permission to manage their learners accounts, will also be able to see the option to Manage Providers.

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