Reduced Support Availability: 30th April - 1st May 2025

Just to let you know, our team is attending the Onefile all company meeting on 30th April to 1st May 2025, so we won't be as responsive as usual!

You can still access our help guides - just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible. If you have an urgent issue, set the priority accordingly.

Eportfolio Mobile App Update

Our newest mobile app update is now available, grab your free download now!

Apple App Store ➡️ OneFile Eportfolio App on the App Store (apple.com)  version 1.0.27

Google Play Store ➡️ OneFile Eportfolio – Apps on Google Play   version 1.0.27


OneFile Eportfolio Software Update: Tuesday 29th April 2025

On Tuesday, we're updating OneFile Eportfolio, to introduce some enhancements and fixes.

Please ensure you are logged out of your Eportfolio account before 7am to prevent any data loss.

Release notes can be found here.


Help centre

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Look-up Tables

  User Roles

This feature can be used by the following user roles:

  • Centre Manager

Look-up tables can be created by following the steps below.

  1. Click Centre on left hand navigation bar
  2. Click Look-up Tables
  3. Select the look-up you wish to create
  4. Click Create
  5. Add Name
  6. Click Save
Look-up table
Where are they used?
Absence Codes
Absence Codes are used as part of the Registers feature. When marking a learner absent on a session, you can customise the options that appear when marking the reason why they were absent

Additional Courses
Creating an Additional Course allows the Centre to recognise any courses completed by the learner outside of their current framework. They are managed through the Learners Episode tab.
 
Learner Status
Customisable Learner Statuses can be created to set the status of the learner. The Status can be seen on the learner's portfolio and can also be used as filter in certain reports. Learner status can also be set on plans, reviews and the episode tab. 
Learning Aim Status
Customisable Learning Aim Statuses can be created and can be assigned to a learner's learning aim. As default, "Failed" and "Withdrawn" statuses are automatically displayed.
Placement Document Categories
Placement document Categories can be created to help categorise documents that get uploaded to a placement.

Providers
This icon can be used to allow Centre Managers to create a list of providers that can be assigned to individual learners.
Timesheet Categories
Timesheet Categories can be created so that the timesheet entries can be grouped for reporting purposes. When marked as Learning Activity, they will appear when adding a new entry to the Learning Journal.


Delivery Plans are used to create categories, delivery leads, funding sources and delivery methods which can be used to create your delivery plan templates.

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