Reduced Support Availability: 30th April - 1st May 2025

Just to let you know, our team is attending the Onefile all company meeting on 30th April to 1st May 2025, so we won't be as responsive as usual!

You can still access our help guides - just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible. If you have an urgent issue, set the priority accordingly.

Eportfolio Mobile App Update

Our newest mobile app update is now available, grab your free download now!

Apple App Store ➡️ OneFile Eportfolio App on the App Store (apple.com)  version 1.0.27

Google Play Store ➡️ OneFile Eportfolio – Apps on Google Play   version 1.0.27


OneFile Eportfolio Software Update: Tuesday 29th April 2025

On Tuesday, we're updating OneFile Eportfolio, to introduce some enhancements and fixes.

Please ensure you are logged out of your Eportfolio account before 7am to prevent any data loss.

Release notes can be found here.


Help centre

Submit a ticket Log in

Custom navigation bar

  User Roles

This feature can be used by the following user roles:

  • Centre Manager

You can add customised links to your users navigation bars, by following the steps below.

  1. Click Centre from your navigation bar
  2. Click Details
  3. Under Custom navigation add the Label which will appear on the navigation bar to your users
  4. Add the URL which is where the user will be taken when clicking on the icon on the navigation bar

Important information

Please wait 10 minutes to allow for these changes to take effect and the icon will then be visible on your navigation bar. If you're still unable to see the new link on your navigation bar, please try to clear your browser cache. Information on clearing cache on the most popular web browsers click here.


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