Reduced Support Availability: 30th April - 1st May 2025

Just to let you know, our team is attending the Onefile all company meeting on 30th April to 1st May 2025, so we won't be as responsive as usual!

You can still access our help guides - just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible. If you have an urgent issue, set the priority accordingly.

Eportfolio Mobile App Update

Our newest mobile app update is now available, grab your free download now!

Apple App Store ➡️ OneFile Eportfolio App on the App Store (apple.com)  version 1.0.27

Google Play Store ➡️ OneFile Eportfolio – Apps on Google Play   version 1.0.27


OneFile Eportfolio Software Update: Tuesday 29th April 2025

On Tuesday, we're updating OneFile Eportfolio, to introduce some enhancements and fixes.

Please ensure you are logged out of your Eportfolio account before 7am to prevent any data loss.

Release notes can be found here.


Help centre

Submit a ticket Log in

Announcements

  User Roles

This feature can be used by the following user roles:

  • Centre Manager

Announcements can be created to communicate important information to the whole centre, certain user groups or learners in a certain class, placement or provider. To create a centre announcement, follow the steps below:

  1. Click Centre in the navigation menu
  2. Click Announcements
  3. Click Create New Announcement
  4. Add Title
  5. Add Summary
  6. Enter the Start Date/Time and the End Date/Time
  7. Select the User Roles that should see the announcement
    • Selecting Learner lets you choose which classes, placements or providers to display the announcement to
  8. Click Create

Once the announcement has been posted, it will be displayed to the selected users during the specified dates.

When a user logs in, they will be shown the announcement and will have the option to “Continue” or “Do not display again”.

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