Scheduled Maintenance - Saturday 28th December 2024 7am - 8am

We will be migrating and upgrading our primary database server on Saturday 28th December 2024. This will require a maintenance window, during which services will be temporarily unavailable.

Click here for more information.

Please ensure your data is saved and you are logged out before 7am on 28th December. 


Software Update: Thursday 12th December 2024

On Thursday, we're updating OneFile Events and Enrol, to introduce some new enhancements and fixes.

Release notes can be found here.


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Create a New Episode

  User Roles

This feature can be used by the following user roles:

  • Centre Manager
  • User Manager

If a learner is started a new qualification, we advise creating a new episode and then archiving the old episode. 

Once the previous episode is archived, the seat will become available again.
To create a new episode, follow the steps below:
  1. Click Users 
  2. Click Episodes 
  3. Click create new episode 
  4. Enter details 
  5. Click Save
To archive the previous episode, follow the guidance here

Kindly note the new episode will have a new username which will be automatically added to the learner keychain if you have the below setting enabled on your centre. 


Alternatively you can send the learner their login details by following the below steps:

  1. Navigate to the learner account
  2. Click Email 
  3. Click OK


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