Planned Maintenance Notice - Saturday, 2nd May 2026

We will be carrying out scheduled database maintenance on Saturday 2 May 2026.

During this time, our systems will be temporarily unavailable.

Maintenance Window Date: Saturday, 2nd May 2026
Time: 07:00 – 07:30 (UK time)

This maintenance will result in a short period of downtime. We recommend planning any critical activity outside of this window and ensuring any data is saved before 7am.

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Create a New Episode

Overview

When a learner begins a new qualification, Centres should create a new Episode in Onefile Eportfolio. After creating the new Episode, you can archive the previous one. Once the old Episode is archived, the learner seat becomes available again.

User Roles

This feature can be used by:

  • Centre Manager
  • User Manager

Steps

How to Create a New Episode

  1. Click Users from the left-hand navigation bar.
  2. Click Episodes.
  3. Click Create New Episode.
  4. Enter the required Episode details.
  5. Click Save.

Once the new Episode has been created, the previous Episode should be archived. Click here for guidance on archiving an Episode.

Key Information

  • The new episode will be automatically added to the learner’s Keychain.

Tips & Notes

  • Archiving old Episodes helps maintain clean and accurate learner records.
  • Only active Episodes use a seat; archived Episodes do not.
  • Ensure Episode dates are correct to avoid reporting inconsistencies.

Terminology

Terminology may differ depending on your Centre’s setup.

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Need Help?

If you need assistance or have questions, please contact Onefile Support or your internal support team.

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