Reduced Support Availability – 9th October 2025

Just a quick heads-up! On 9th October 2025, our support team will be attending the OneFile All Company Meeting, so our response times may be a little slower than usual. 

But don’t worry — you can still find answers quickly by searching our Help Centre for guides and FAQs. If you need further assistance, feel free to submit a ticket. and we’ll get back to you as soon as we can.

If your issue is urgent, please make sure to set the priority accordingly when submitting your request.

Thanks for your understanding!

Welcome to the new Help Centre! ✨

You may have spotted our new and shiny company website - and that’s not all that’s changed! We now have dedicated Help Centres for each of our products to make it easier for you to find the right support. For a quick guide to what’s new and where to go, click here.

Upcoming System Update: Enrol

On Tuesday 7th October 2025, we’ll be rolling out a series of enhancements to Enrol.

Full details of the changes can be found in the Release Notes

Downtime: Please note that there will be no service interruption.

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How do I create an Enterprise User?

  User Roles

This feature can be used by the following user roles:

  • Centre Manager

  Permissions

Assign enterprise access 

  Centre Setting

Enterprise License

Enterprise users can be activated for customers that have multiple OneFile Centres. The account can be used to report on data in the centres they are given access to.

Follow the steps below to grant Enterprise user access to a Centre Monitor account:

  1. Log in as a Centre Manager 
  2. Click Users in the navigation menu
  3. Click the Centre Monitors 
  4. Click on the Account button for the user in question 
  5. Click on Permissions at top of the page 
  6. Scroll down to the bottom of the page and change Enterprise user to Grant
  7. Click Save

To allocate Centres to this account, please follow the steps below: 

  1. Open the Centre Monitor’s account 
  2. Scroll down to the Login details section 
  3. Tick the check box Enterprise user
  4. Tick the check box for the Centres you wish the Enterprise user to report across
  5. Click Save

For more information about the Enterprise user role, click here.  


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