Reduced Support Availability: 30th April - 1st May 2025

Just to let you know, our team is attending the Onefile all company meeting on 30th April to 1st May 2025, so we won't be as responsive as usual!

You can still access our help guides - just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible. If you have an urgent issue, set the priority accordingly.

Eportfolio Mobile App Update

Our newest mobile app update is now available, grab your free download now!

Apple App Store ➡️ OneFile Eportfolio App on the App Store (apple.com)  version 1.0.27

Google Play Store ➡️ OneFile Eportfolio – Apps on Google Play   version 1.0.27


OneFile Eportfolio Software Update: Tuesday 29th April 2025

On Tuesday, we're updating OneFile Eportfolio, to introduce some enhancements and fixes.

Please ensure you are logged out of your Eportfolio account before 7am to prevent any data loss.

Release notes can be found here.


Help centre

Submit a ticket Log in

How do I create an Enterprise User?

  User Roles

This feature can be used by the following user roles:

  • Centre Manager

  Permissions

Assign enterprise access 

  Centre Setting

Enterprise License

Enterprise users can be activated for customers that have multiple OneFile Centres. The account can be used to report on data in the centres they are given access to.

Follow the steps below to grant Enterprise user access to a Centre Monitor account:

  1. Log in as a Centre Manager 
  2. Click Users in the navigation menu
  3. Click the Centre Monitors 
  4. Click on the Account button for the user in question 
  5. Click on Permissions at top of the page 
  6. Scroll down to the bottom of the page and change Enterprise user to Grant
  7. Click Save

To allocate Centres to this account, please follow the steps below: 

  1. Open the Centre Monitor’s account 
  2. Scroll down to the Login details section 
  3. Tick the check box Enterprise user
  4. Tick the check box for the Centres you wish the Enterprise user to report across
  5. Click Save

For more information about the Enterprise user role, click here.  


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