Reduced Support Availability: 10th July 2025
Just to let you know, our team is attending the Onefile all company meeting on10th July 2025, so we won't be as responsive as usual!
You can still access our help guides - just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible. If you have an urgent issue, set the priority accordingly.
Help centre
ILR FIS Errors
Help on resolving the most common FIS errors
- The Learning aim reference is not valid in the LARS database for this Funding model for this teaching year
- The Achievement date must be 7 days after the Learning actual end date
- The Outcome grade is not a valid code
- There must be a Date applies to that matches the achievement date for this aim
- The Apprenticeship contract type must be returned for this learning aim
- The apprenticeship financial record date must not be more than one year before the start of the apprenticeship programme
- The Date applies from must be after the Learning start date
- The aim must have an Apprenticeship contract type in the first day
- The National Insurance number must be returned for this learner
- The Learning planned end date must not be before the Learning start date