Just to let you know, our team is attending the Onefile all company meeting on 30th April to 1st May 2025, so we won't be as responsive as usual!
You can still access our help guides - just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible. If you have an urgent issue, set the priority accordingly.
Our newest mobile app update is now available, grab your free download now!
Apple App Store ➡️ OneFile Eportfolio App on the App Store (apple.com) version 1.0.27
Google Play Store ➡️ OneFile Eportfolio – Apps on Google Play version 1.0.27
On Tuesday, we're updating OneFile Eportfolio, to introduce some enhancements and fixes.
Please ensure you are logged out of your Eportfolio account before 7am to prevent any data loss.
Release notes can be found here.
Help centre
ILR FIS Errors
Help on resolving the most common FIS errors
- The planned duration of the programme does not reach the required minimum duration for an apprenticeship standard
- The achievement date is not known, therefore the Date applies to record must be the same as the Learning actual end date.
- The price must be returned for this programme
- There must be a price record that applies from the start of the programme
- 'Apprenticeship Financial Record' is missing. As you've returned the 'end point assessment organisation' ID, you also need to return the end point assessment financial details. Check apprenticeship financial record includes the end point as
- The aim must have an Apprenticeship contract type in the first day
- The Date applies to must not be after the Achievement date