Reduced Support Availability: 18th July 2024 from 12pm

Just to let you know, our team is attending the OneFile all company meeting on 18th July  2024 from 12pm, so we won't be as responsive as usual!

You can still access our help guides - just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible. If you have an urgent issue, set the priority accordingly.

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The Learning planned end date must not be before the Learning start date

If you receive the above error when running a learner through the FIS within OneFile ILR, we advise following the steps below:

  1. Log into to ILR
  2. Click Learners
  3. Search for learner
  4. Click on Learner record
  5. Click Learning Delivery
  6. Click Edit details on Programme Aim 
  7. Update the Planned end date to the learners new planned end date after their break in learning

  Further information

This article is for guidance only and you should always  refer to the ESFA ILR documents for further information

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