✨ Updated feature alert
This feature update is available from Thursday 24 September 2026.
Overview
Admin users can resend login details to learners or their employers directly from the learner record. This is useful when a learner misplaces their onboarding email, or when an employer needs access to complete required onboarding tasks.
User Roles
This feature can be used by:
- Admin
- User
What's Changed?
From Thursday 24 September 2026, resending a learner's or employer's login details is recorded in the activity log, giving better visibility of when details were resent and by whom.
Steps to Resend Login Details
- Log in as an Admin.
- Click Learners in the left-hand menu.
- Click the three dots next to the learner you need to resend details to.
- Select Resend to send the email to the learner, or Resend to employer to send it to the employer.
Tips & Notes
- Check that the learner and employer email addresses are correct before resending.
- Resent login details include the learner's access link for onboarding.
- If the learner or employer can't find the email, ask them to check their spam or junk folder.
- Users can only resend logins to learners assigned to them.
Terminology
The terminology used in this article may differ depending on your Centre's configuration.
Related Articles
- Access Enrol Onboarding as a Learner
- Create a Learner within Enrol Onboarding
- Edit a Learner within Enrol Onboarding
- Withdraw a Learner on Enrol Onboarding
Need Help?
If you need assistance, please contact Onefile Support or your internal support team.