✨ Updated feature alert
This feature update is available from Thursday, 5th November 2026.
Overview
Withdrawing a learner stops them from progressing through their Enrol Onboarding journey. Use this when a learner should no longer complete any onboarding steps. The withdrawal reason and any description you add are recorded, so you can see later why a learner was withdrawn.
What's Changed?
| Before | From 5 November 2026 |
|---|---|
| The withdrawal reason wasn't visible after the learner was withdrawn. | An icon on the withdrawal entry in the learner's Activity Log shows the withdrawal reason and any description. |
| Withdrawal details weren't in the overnight data export. | The overnight data export includes the withdrawal reason, the description, and the status the learner was in when withdrawn. |
User Roles
This feature can be used by:
- Admin
- User
Steps
How to Withdraw a Learner
- Click Learners from the left-hand navigation menu.
- Click the three dots next to the learner.
- Select Withdraw.
- Select a Withdrawal reason from the dropdown.
Add a Description if needed.
- Click Withdraw Learner.
How to View a Learner's Withdrawal Reason
- Click Learners in the left-hand navigation menu.
- Click the three dots next to the learner.
- Select View.
- Click Activity Log.
- Find the withdrawal entry (Status changed from … to Withdrawn).
Select the eye icon on the entry to see the withdrawal reason and description.
Tips & Notes
- Withdrawing only affects Enrol Onboarding and does not delete the learner from other Onefile products.
- Learners can be withdrawn at any point before onboarding is completed.
- If a learner was withdrawn by mistake, they may need to be re-created in Enrol Onboarding.
- Withdrawal reasons are set up by Admins in Settings. See Enrol Onboarding Withdrawal Reasons.
Terminology
The terminology used in this article may differ depending on your Centre's configuration.
Related Articles
- Enrol Onboarding Withdrawal Reasons
- View a Learner's Activity Log in Enrol Onboarding
- Change a Learner's Programme or Workflow in Enrol Onboarding
- Archive a learner within Enrol Onboarding
Need Help?
If you need assistance, please contact Onefile Support or your internal support team.