Withdraw a learner on Enrol Onboarding

Overview

Withdrawing a learner will stop them from progressing through their Enrol Onboarding journey. This is used when a learner should no longer complete any onboarding steps.

User Roles

This feature can be used by:

• Admin
• User

Steps

How to Withdraw a Learner

1. Click Learners from the left‑hand navigation menu.
2. Click the three dots next to the learner.
3. Select Withdraw.
4. Click Withdraw Learner on the confirmation pop‑up.

✔️ Tip: Withdrawing a learner will prevent them from continuing their Onboarding journey.

Tips & Notes

• Withdrawing only affects Enrol Onboarding and does not delete the learner from other Onefile products.
• Learners can be withdrawn at any point before onboarding is completed.
• If a learner was withdrawn by mistake, re‑creation in Enrol Onboarding may be required.

Terminology

Please note that the terminology used in this article may differ depending on your Centre.

Related Articles

• Import a User within Enrol Onboarding
• Create a User within Enrol Onboarding
• Will All Learners Automatically Appear in Enrol Onboarding?

Need Help?

If you encounter any issues or have questions, please contact Onefile Support or your internal support channels.