Planned Maintenance Notice - Saturday, 2nd May 2026

We will be carrying out scheduled database maintenance on Saturday 2 May 2026.

During this time, our systems will be temporarily unavailable.

Maintenance Window Date: Saturday, 2nd May 2026
Time: 07:00 – 07:30 (UK time)

This maintenance will result in a short period of downtime. We recommend planning any critical activity outside of this window and ensuring any data is saved before 7am.

Thank you for your understanding while we complete this essential maintenance.

If you have any questions or require further information, please contact our Support team.

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Access Enrol Onboarding as a learner

Overview

Learners access their Enrol Onboarding portal using a secure magic link sent by their training provider. The link takes learners directly to their personalised onboarding steps so they can begin completing required actions.

Steps

How to Access the Learner Portal

  1. Open the magic link sent to you by your training provider.
  2. Your Learner Portal will open automatically.
  3. Review your list of onboarding steps.
  4. Click Start Onboarding or select the first step to begin.

✔️ Tip: Magic links are time‑limited and should not be shared. If your link expires, ask your training provider to send a new one.

Tips & Notes

  • You must complete steps in the order shown.
  • Progress is saved automatically as you complete each step.
  • If a step does not unlock, ensure previous steps are marked as completed.

Terminology

Please note that the terminology used in this article may vary depending on your Centre.

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Need Help?

If you encounter any issues or have questions, please contact Onefile Support or your internal support channels.

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