Upcoming Software Update: Enrol Onboarding

On Thursday, 18th June 2026, we’ll be rolling out a series of improvements to Enrol Onboarding.

Full details of the changes can be found in the release notes below:

Scheduled Downtime: Please note that there will be a brief Eportfolio service interruption between 7:00 and 7:30 AM on the day of the update.


Reduced Support Availability: 8th–9th July 2026

Just to let you know, our team will be attending the Harris Computers all-company meeting on 8th and 9th July 2026, so we won't be as responsive as usual during this time.

You can still access our help guides at any time — just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible.

If your issue is urgent, please set the priority accordingly so we can prioritise it on our return.

Thanks for your patience!

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Edit user account details within Enrol Onboarding

Overview

User account details can be updated within Enrol Onboarding to ensure information remains accurate and up to date. Admins can edit any user record, while standard users can only edit their own details.

User Roles

This feature can be used by:

  • Admin

Steps

How to Edit User Details

  1. Click Users from the left-hand navigation menu.
  2. Click the three dots next to the user.
  3. Select Edit.
  4. Make the required changes to the user’s details.
  5. Click Edit User to save the changes.

✔️ Tip: Email addresses cannot be edited once the user account has been created.

Tips & Notes

  • Admins can edit any user record; Users can only edit their own account.
  • If incorrect email information was entered at creation, the account must be recreated.
  • Ensure updates are accurate, as these details may sync across Onefile products.

Terminology

Please note that the terminology used in this article may differ depending on your Centre.

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Need Help?

If you encounter any issues or have questions, please contact Onefile Support or your internal support channels.

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