Upcoming Software Update: Enrol Onboarding

On Thursday, 18th June 2026, we’ll be rolling out a series of improvements to Enrol Onboarding.

Full details of the changes can be found in the release notes below:

Scheduled Downtime: Please note that there will be a brief Eportfolio service interruption between 7:00 and 7:30 AM on the day of the update.


Reduced Support Availability: 8th–9th July 2026

Just to let you know, our team will be attending the Harris Computers all-company meeting on 8th and 9th July 2026, so we won't be as responsive as usual during this time.

You can still access our help guides at any time — just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible.

If your issue is urgent, please set the priority accordingly so we can prioritise it on our return.

Thanks for your patience!

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View a user within Enrol Onboarding

Overview

The View User option allows Admins and Users to see a user’s account details within Enrol Onboarding. This includes personal information, assigned learners (if applicable), and additional user information.

User Roles

This feature can be used by the following user roles:

  • Admin
  • User

Steps

How to View a User

  1. Click Users from the left‑hand navigation menu.
  2. Click the three dots next to the user you want to view.
  3. Select View.

The user record will display their account details.

Tips & Notes

  • Admins can view all users; standard Users can only view limited information.
  • If information appears incomplete, ensure the user was created or imported correctly.
  • The View page may include additional sections depending on user configuration.

Terminology

Please note the terminology used in this article may differ depending on your Centre.

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Need Help?

If you encounter any issues or have questions, please contact Onefile Support or your internal support channels.

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