Reduced Support Availability: 30th April - 1st May 2025

Just to let you know, our team is attending the Onefile all company meeting on 30th April to 1st May 2025, so we won't be as responsive as usual!

You can still access our help guides - just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible. If you have an urgent issue, set the priority accordingly.

Eportfolio Mobile App Update

Our newest mobile app update is now available, grab your free download now!

Apple App Store ➡️ OneFile Eportfolio App on the App Store (apple.com)  version 1.0.27

Google Play Store ➡️ OneFile Eportfolio – Apps on Google Play   version 1.0.27


OneFile Eportfolio Software Update: Tuesday 29th April 2025

On Tuesday, we're updating OneFile Eportfolio, to introduce some enhancements and fixes.

Please ensure you are logged out of your Eportfolio account before 7am to prevent any data loss.

Release notes can be found here.


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Report on active learners (Per-seat usage)

Jade Pimblott
Modified on: Tue, 11 Feb, 2025 at 11:33 AM

  User Roles

This feature can be used by the following user roles:

  • Centre Manager

You can report on your active learner accounts by following the steps below:

  1. Click Reports on the left navigation bar
  2. Click Per Seat Usage Breakdown
  3. Click Submit
  4. Under the month you want to report on click the number
  5. Click Submit
This will then show you a list of all active learners.

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