Reduced Support Availability – 19th January 2026

Just a quick heads-up! On 19th January 2026, our support and qualifications team will be attending a  Training and Development Meeting, so our response times may be a little slower than usual. 

But don’t worry — you can still find answers quickly by searching our Help Centre for guides and FAQs. If you need further assistance, feel free to submit a ticket. and we’ll get back to you as soon as we can.

If your issue is urgent, please make sure to set the priority accordingly when submitting your request.

Thanks for your understanding!

Upcoming System Update: Enrol and RPL

On 16th January 2026, we’ll be rolling out a series of improvements to Enrol and RPL.

Full details of the changes can be found in the release notes below:

Downtime: There will be no product downtime.

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Report on active learners (Per-seat usage)

Jade Pimblott
Modified on: Tue, 11 Feb, 2025 at 11:33 AM

  User Roles

This feature can be used by the following user roles:

  • Centre Manager

You can report on your active learner accounts by following the steps below:

  1. Click Reports on the left navigation bar
  2. Click Per Seat Usage Breakdown
  3. Click Submit
  4. Under the month you want to report on click the number
  5. Click Submit
This will then show you a list of all active learners.

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